Our Services

24/7 Managed Detection and Response (MDR)

We provide continuous 24/7 monitoring and response to security threats across your entire IT environment. Our service includes:

Endpoint Detection & Response (EDR) software deployed across all your systems.
Real-time threat analysis and response by security experts to contain malicious activity.
Customized alerts and reports providing transparency into threats and system health.

This service guarantees that cyber threats are detected and mitigated before they affect business operations.

Incident Recovery and Forensics Support

We provide expert forensic support and guided system recovery following a security incident. Our service includes:

Forensic data collection and log analysis tools to investigate incidents.
Incident response playbooks tailored to your business for structured recovery.
Coordination with law enforcement & insurance providers for compliance and reporting.

We prioritize secure system restoration while making sure that forensic evidence is preserved for legal and compliance purposes.

24/7 Identity Threat Detection and Response (ITDR)

We provide continuous monitoring and response for identity-based threats across your authentication systems. Our service includes:

Monitoring of Active Directory and cloud identity platforms to detect suspicious login activity.
Behavioral analysis and alerting for abnormal authentication, privilege escalation, and credential misuse.
Rapid containment actions such as disabling compromised accounts and terminating risky sessions.

This service helps ensure identity-based threats are detected and contained before they disrupt business operations.

Patch Management

Our automated patch management service ensures all critical updates are applied efficiently. We provide:

Centralized patching software to monitor, approve, and deploy security updates.
Scheduled patch deployment for operating systems and third-party applications.
Compliance tracking & reporting to demonstrate adherence to security frameworks.

For Co-Managed clients, we provide tools and training to optimize patch workflows while ensuring full visibility into patching progress.

Vulnerability Management

We conduct continuous vulnerability scanning and assessments to identify weaknesses in your systems. Our service includes:

Enterprise-grade vulnerability scanning tools for internal and external assessments.
Prioritized risk assessment reports with actionable remediation steps.
Remediation planning & guidance—we implement fixes for Managed clients and provide tools for Co-Managed teams.

With regular scanning and reporting, your organization stays ahead of evolving security risks.

Third Party Penetration Testing

We facilitate independent penetration testing by coordinating with certified third-party security firms. Our service includes:

Penetration testing scoping and coordination with trusted providers.
Comprehensive network and application security assessments simulating real-world attacks.
Detailed findings report and remediation guidance to strengthen your defenses.

We help confirm that your security infrastructure meets industry standards while identifying areas for improvement.

Remote Support

We provide fast and reliable remote support to keep your business running smoothly during standard business hours (Monday to Friday, 06:30 – 17:30 MST, excluding holidays). Our service includes:

Dedicated helpdesk portal & ticketing system for seamless issue tracking.
Secure remote troubleshooting tools to resolve IT problems efficiently.
User support for covered applications and business systems.

Our team of experienced engineers keeps your team running by addressing IT issues quickly and effectively.

Escalation Support

Our senior engineers provide expert-level escalation support when complex IT challenges exceed the capabilities of day to day support teams. This service includes:

Direct access to senior IT specialists for advanced troubleshooting.
Collaboration with third-party vendors for software and hardware issues.
Root cause analysis & resolution planning to prevent recurring issues.

For Co-Managed clients, we act as an extension of your IT team, offering expertise exactly when and where it's needed.

After Hours Remote Support

For organizations needing critical IT support beyond standard hours, we offer an optional after-hours remote support service. Features include:

24/7 access to emergency IT support for critical incidents.
Priority troubleshooting to resolve urgent business-impacting issues.
Real-time escalation to senior engineers for complex problems.

Keep your business operational at all times with on-demand expert support whenever you need it.

Secure Remote Access

We configure and manage secure remote access solutions to keep your workforce connected while maintaining security. Our service includes:

Deployment of enterprise-grade remote access tools with encryption.
Multi-Factor Authentication (MFA) enforcement to prevent unauthorized access.
Monitoring and logging of remote sessions for compliance and security.

Ensure your users and IT admins can securely access critical systems from anywhere without compromising data integrity.

Onsite Support

For issues that require hands-on intervention, our technicians provide onsite support during business hours. This service includes:

Hardware diagnostics, repairs, and replacements.
Network troubleshooting and infrastructure optimization.
Workstation, server, and peripheral setup & maintenance.

We send expert engineers to your location when remote troubleshooting isn't enough, making sure your IT infrastructure stays reliable and fully operational.

Comprehensive User Lifecycle & Identity Management

We streamline user onboarding, access control, and offboarding with automated identity and access management. This service includes:

Provisioning & deprovisioning of user accounts across business systems.
Access level management based on job roles and security policies.
Enforcement of MFA, Single Sign-On (SSO), and privileged access controls.

Protect your business by ensuring the right people have the right access—nothing more, nothing less.

Critical Infrastructure Monitoring

Our 24/7 monitoring services keep your essential IT infrastructure secure and operational. This service includes:

Real-time monitoring of servers, storage, and network devices.
Performance tracking & automated alerts for proactive issue resolution.
Comprehensive uptime and health reports for business-critical systems.

We detect performance bottlenecks and outages before they disrupt your operations, ensuring maximum reliability.

IT Project Management

For businesses with complex IT initiatives, we provide expert project planning and execution. Our service includes:

Technology roadmap development & strategic planning.
Vendor coordination & resource management.
Risk mitigation & compliance alignment.

Each project is fully scoped and managed to ensure on-time, on-budget delivery with minimal business disruption.

Network Management & Monitoring

We manage and optimize your entire network infrastructure to ensure seamless connectivity and security. Our service includes:

Configuration and maintenance of firewalls, routers, and switches.
Continuous bandwidth, latency, and uptime monitoring.
Rapid troubleshooting & proactive performance optimization.

For Co-Managed clients, we provide tools and guidance for internal IT teams, with expert support always available when needed.

Solutions Engineering & Implementation

We provide expert design, configuration, and deployment of IT solutions tailored to your business needs. This service includes:

Infrastructure and network design aligned with best practices.
Seamless integration of new technologies into existing environments.
Performance optimization and security hardening.

For Co-Managed clients, we provide design guidance and configuration assistance, ensuring that your internal IT team can execute with confidence.

Ticketing System / Customer Portal

Our ticketing system and customer portal provide a centralized hub for managing IT issues and requests. Features include:

Easy-to-use ticket submission & tracking for IT support.
Visibility into ticket status, resolution timelines, and support analytics.
Access to invoices, reports, and service agreements for full transparency.

Ensure smooth communication and accountability between your team and ours with a structured, professional IT support system.

Managed Process Automation & Integration

We automate time-consuming business processes with custom solutions that increase efficiency. Our service includes:

Workflow automation with AI-powered integrations.
Seamless integration of business applications & IT systems.
Custom scripting and process optimizations to reduce manual workloads.

Enable your business to scale efficiently by eliminating repetitive tasks and enhancing operational agility.

Managed Procurement

We handle end-to-end IT procurement to ensure you get the best technology for your needs. Our service includes:

Vendor selection & price negotiation to maximize value.
Hardware and software procurement & warranty management.
Asset tracking & lifecycle planning to prevent unexpected expenses.

With Fenix Cyber handling procurement, you get the right technology at the right price, hassle-free.

Centralized IT Documentation

We provide a secure, centralized documentation platform to ensure your IT environment is well-documented, organized, and accessible. Our service includes:

Comprehensive IT documentation covering systems, configurations, and processes.
Secure, role-based access to ensure only authorized personnel can view or edit documents.
Regular updates and audit-ready records for compliance and operational efficiency.

For Co-Managed clients, we provide guidance and best practices for maintaining accurate IT documentation within the platform.

Budget & Technology Roadmap

We provide a clear, actionable roadmap that aligns your IT strategy with business objectives. Our service includes:

Forecasting for IT expenses to eliminate budget surprises.
Strategic planning for technology upgrades based on lifecycle tracking.
Prioritization of IT investments to maximize ROI and long-term efficiency.

Stay ahead of IT expenses and make informed decisions with a proactive technology roadmap.

Best Practices Management

We align your IT operations with industry standards and security frameworks, ensuring your business is always following best practices. Our service includes:

Development of IT best practices tailored to your business needs.
Ongoing assessment and refinement to keep your IT aligned with evolving risks.
Strategic recommendations to optimize security, compliance, and efficiency.
Ensure your IT infrastructure is built on proven methodologies that minimize risk and improve resilience.

Technology Vendor Management

We take the hassle out of managing IT vendors by helping with contract negotiations, renewals, and performance tracking. Our service includes:

Vendor evaluation and selection to ensure alignment with business needs.
Contract tracking and renewal management to avoid unexpected disruptions or overpayments.
Ongoing vendor performance monitoring to maximize service quality.

Let us manage your technology vendors so you can focus on running your business.

Employee Risk Management

We help mitigate security risks posed by employees with proactive training and monitoring. Our service includes:

Automated phishing simulations to test and improve user awareness.
Security awareness training platform with targeted educational content.
Continuous breach monitoring to detect compromised employee credentials.

Reduce human-related cybersecurity risks by identifying and training your riskiest users.

Asset Inventory & Lifecycle Management

We provide full visibility into your IT assets from procurement through decommissioning. Our service includes:

Real-time asset tracking for hardware, software, and peripherals.
Lifecycle management planning to prevent unexpected downtime and costs.
Automated alerts for expiring warranties and end-of-life milestones.

Eliminate the guesswork from IT asset management with our structured and proactive approach.

IT Process & Policy Management

We work closely with you to develop, implement, and maintain structured IT processes and policies to ensure security, compliance, and efficiency. Our service includes:

Standardized workflows for IT operations, including onboarding and offboarding.
Policy creation for IT security, data protection, and access control.
Ongoing monitoring and enforcement to maintain compliance.

Ensure your IT processes align with business goals and regulatory requirements.

Password & Secrets Management

We provide a secure password management platform to store, manage, and control access to business credentials. Our service includes:

Encrypted credential vaulting for secure storage of passwords and shared accounts.
Role-based access controls to ensure only authorized users can access sensitive credentials.
Multi-Factor Authentication (MFA) enforcement to strengthen credential security.

This service reduces password-related risk while improving secure access to critical systems.

Policy Development

We collaborate with your team to develop, revise, and document IT and security policies tailored to your business. Our service includes:

Custom policy creation for IT security, data privacy, and compliance frameworks.
Review and refinement of existing policies to align with best practices.
Regulatory compliance alignment to meet industry standards.

Build a strong foundation for security and compliance with clear, enforceable policies.

Risk & Compliance Management

We provide comprehensive risk and compliance management to help businesses navigate regulatory requirements. Our service includes:

Risk assessments and compliance gap analysis to identify vulnerabilities.
Implementation of security controls aligned with regulatory frameworks.
Ongoing monitoring and audit preparation to ensure compliance readiness.

Stay ahead of compliance risks, reduce liability, and protect sensitive data.

Data Protection

We ensure your critical business data is protected, encrypted, and backed up securely to prevent loss, corruption, or unauthorized access. Our service includes:

Cloud and on-premises backups with encryption at rest and in transit.
Immutable storage options to protect against ransomware and accidental deletions.
Automated backup verification to ensure data integrity and recoverability.

Keep your business data secure and always available when you need it.

Disaster Recovery Services

We execute disaster recovery plans to restore critical IT systems and operations following a cyberattack, hardware failure, or other major disruption. Our service includes:

Immediate response to IT disasters to minimize business disruption.
System restoration based on predefined disaster recovery plans.
Collaboration with internal teams and vendors to coordinate efficient recovery.
Ensure business continuity with expert disaster recovery execution.

Disaster Recovery Planning

We help businesses develop and implement structured disaster recovery (DR) plans to minimize downtime and data loss in case of a cyber incident or system failure. Our service includes:

Business Impact Analysis (BIA) to identify mission-critical systems and risks.
Custom disaster recovery strategies tailored to your recovery time objectives (RTO) and recovery point objectives (RPO).
Annual tabletop exercises and testing to validate DR effectiveness.
Ensure your business can recover quickly and efficiently from any disaster.

Business Continuity Planning

We help businesses prepare for operational resilience beyond IT recovery by integrating disaster recovery with broader business continuity strategies. Our service includes:

Comprehensive risk assessments covering IT, supply chain, and workforce resilience.
Continuity of operations planning (COOP) to ensure minimal disruption.
Employee training and awareness programs to improve preparedness.
Keep your business operational through any crisis with a well-defined continuity plan.

Data Recovery Services

If data loss occurs, our team provides expert data recovery services to restore your critical business information. Our service includes:

Forensic recovery of lost, corrupted, or deleted data.
Backup-based restoration to minimize downtime.
Client-led integrity verification to confirm data accuracy post-recovery.
Recover your data quickly and securely with expert assistance.

Cyber Insurance Guidance & Application Preparation

We provide expert guidance on cyber insurance applications and renewal processes to help clients reduce premiums and simplify compliance. Our service includes:

Policy requirement alignment with cybersecurity best practices.
Preparation of supporting documentation for insurance providers.
Recommendations to lower risk profiles, making your business more insurable.
With our assistance, clients navigate the complex cyber insurance landscape with confidence, ensuring they receive the coverage they need at the best possible rate.

Access Control Systems

We work closely with clients and trusted contractors to design, coordinate, and optimize modern, cloud-connected access control systems. Our team provides guidance on architecture and security best practices, helping ensure systems are scalable, secure, and aligned with your operational needs.

VOIP and Telephony

We help clients plan, design, and coordinate the deployment of modern VOIP systems through strategic partnerships with trusted vendors. Our expertise ensures reliable communication solutions with secure configurations and seamless integration into your existing IT environment.

Surveillance Systems

Our team collaborates with clients and third-party experts to design and implement high-performance surveillance systems that meet security and compliance requirements. We offer system architecture consulting, hardware selection guidance, and coordination for seamless deployment and integration.

Environmental Monitoring Systems

We assist clients in developing and implementing environmental monitoring solutions to protect critical infrastructure. Our services include system design consulting, contractor coordination, and integration planning for monitoring temperature, humidity, power, and airflow in real time.