Our Services

We provide fast and reliable remote support to keep your business running smoothly during standard business hours (Monday to Friday, 06:30 – 17:30 MST, excluding holidays). Our service includes:

• Dedicated helpdesk portal & ticketing system for seamless issue tracking.
• Secure remote troubleshooting tools to resolve IT problems efficiently.
• User support for covered applications and business systems.

Our team of experienced engineers keeps your team running by addressing IT issues quickly and effectively.

Our senior engineers provide expert-level escalation support when complex IT challenges exceed the capabilities of day to day support teams. This service includes:

• Direct access to senior IT specialists for advanced troubleshooting.
• Collaboration with third-party vendors for software and hardware issues.
• Root cause analysis & resolution planning to prevent recurring issues.

For Co-Managed clients, we act as an extension of your IT team, offering expertise exactly when and where it's needed.

For organizations needing critical IT support beyond standard hours, we offer an optional after-hours remote support service. Features include:

• 24/7 access to emergency IT support for critical incidents.
• Priority troubleshooting to resolve urgent business-impacting issues.
• Real-time escalation to senior engineers for complex problems.

Keep your business operational at all times with on-demand expert support whenever you need it.

We configure and manage secure remote access solutions to keep your workforce connected while maintaining security. Our service includes:

• Deployment of enterprise-grade remote access tools with encryption.
• Multi-Factor Authentication (MFA) enforcement to prevent unauthorized access.
• Monitoring and logging of remote sessions for compliance and security.

Ensure your users and IT admins can securely access critical systems from anywhere without compromising data integrity.

For issues that require hands-on intervention, our technicians provide onsite support during business hours. This service includes:

• Hardware diagnostics, repairs, and replacements.
• Network troubleshooting and infrastructure optimization.
• Workstation, server, and peripheral setup & maintenance.

We send expert engineers to your location when remote troubleshooting isn't enough, making sure your IT infrastructure stays reliable and fully operational.

Our 24/7 monitoring services keep your essential IT infrastructure secure and operational. This service includes:

• Real-time monitoring of servers, storage, and network devices.
• Performance tracking & automated alerts for proactive issue resolution.
• Comprehensive uptime and health reports for business-critical systems.

We detect performance bottlenecks and outages before they disrupt your operations, ensuring maximum reliability.

For businesses with complex IT initiatives, we provide expert project planning and execution. Our service includes:

• Technology roadmap development & strategic planning.
• Vendor coordination & resource management.
• Risk mitigation & compliance alignment.

Each project is fully scoped and managed to ensure on-time, on-budget delivery with minimal business disruption.

We manage and optimize your entire network infrastructure to ensure seamless connectivity and security. Our service includes:

• Configuration and maintenance of firewalls, routers, and switches.
• Continuous bandwidth, latency, and uptime monitoring.
• Rapid troubleshooting & proactive performance optimization.

For Co-Managed clients, we provide tools and guidance for internal IT teams, with expert support always available when needed.

We provide expert design, configuration, and deployment of IT solutions tailored to your business needs. This service includes:

• Infrastructure and network design aligned with best practices.
• Seamless integration of new technologies into existing environments.
• Performance optimization and security hardening.

For Co-Managed clients, we provide design guidance and configuration assistance, ensuring that your internal IT team can execute with confidence.

Our ticketing system and customer portal provide a centralized hub for managing IT issues and requests. Features include:

• Easy-to-use ticket submission & tracking for IT support.
• Visibility into ticket status, resolution timelines, and support analytics.
• Access to invoices, reports, and service agreements for full transparency.

Ensure smooth communication and accountability between your team and ours with a structured, professional IT support system.

We handle end-to-end IT procurement to ensure you get the best technology for your needs. Our service includes:

• Vendor selection & price negotiation to maximize value.
• Hardware and software procurement & warranty management.
• Asset tracking & lifecycle planning to prevent unexpected expenses.

With Fenix Cyber handling procurement, you get the right technology at the right price, hassle-free.

We provide a secure, centralized documentation platform to ensure your IT environment is well-documented, organized, and accessible. Our service includes:

• Comprehensive IT documentation covering systems, configurations, and processes.
• Secure, role-based access to ensure only authorized personnel can view or edit documents.
• Regular updates and audit-ready records for compliance and operational efficiency.

For Co-Managed clients, we provide guidance and best practices for maintaining accurate IT documentation within the platform.

We provide a clear, actionable roadmap that aligns your IT strategy with business objectives. Our service includes:

• Forecasting for IT expenses to eliminate budget surprises.
• Strategic planning for technology upgrades based on lifecycle tracking.
• Prioritization of IT investments to maximize ROI and long-term efficiency.

Stay ahead of IT expenses and make informed decisions with a proactive technology roadmap.

We align your IT operations with industry standards and security frameworks, ensuring your business is always following best practices. Our service includes:

• Development of IT best practices tailored to your business needs.
• Ongoing assessment and refinement to keep your IT aligned with evolving risks.
• Strategic recommendations to optimize security, compliance, and efficiency.
  Ensure your IT infrastructure is built on proven methodologies that minimize risk and improve resilience.

We take the hassle out of managing IT vendors by helping with contract negotiations, renewals, and performance tracking. Our service includes:

• Vendor evaluation and selection to ensure alignment with business needs.
• Contract tracking and renewal management to avoid unexpected disruptions or overpayments.
• Ongoing vendor performance monitoring to maximize service quality.

Let us manage your technology vendors so you can focus on running your business.

We help mitigate security risks posed by employees with proactive training and monitoring. Our service includes:

• Automated phishing simulations to test and improve user awareness.
• Security awareness training platform with targeted educational content.
• Continuous breach monitoring to detect compromised employee credentials.

Reduce human-related cybersecurity risks by identifying and training your riskiest users.

We work closely with you to develop, implement, and maintain structured IT processes and policies to ensure security, compliance, and efficiency. Our service includes:

• Standardized workflows for IT operations, including onboarding and offboarding.
• Policy creation for IT security, data protection, and access control.
• Ongoing monitoring and enforcement to maintain compliance.

Ensure your IT processes align with business goals and regulatory requirements.

We collaborate with your team to develop, revise, and document IT and security policies tailored to your business. Our service includes:

• Custom policy creation for IT security, data privacy, and compliance frameworks.
• Review and refinement of existing policies to align with best practices.
• Regulatory compliance alignment to meet industry standards.

Build a strong foundation for security and compliance with clear, enforceable policies.

We provide comprehensive risk and compliance management to help businesses navigate regulatory requirements. Our service includes:

• Risk assessments and compliance gap analysis to identify vulnerabilities.
• Implementation of security controls aligned with regulatory frameworks.
• Ongoing monitoring and audit preparation to ensure compliance readiness.

Stay ahead of compliance risks, reduce liability, and protect sensitive data.

We ensure your critical business data is protected, encrypted, and backed up securely to prevent loss, corruption, or unauthorized access. Our service includes:

• Cloud and on-premises backups with encryption at rest and in transit.
• Immutable storage options to protect against ransomware and accidental deletions.
• Automated backup verification to ensure data integrity and recoverability.

Keep your business data secure and always available when you need it.

We execute disaster recovery plans to restore critical IT systems and operations following a cyberattack, hardware failure, or other major disruption. Our service includes:

• Immediate response to IT disasters to minimize business disruption.
• System restoration based on predefined disaster recovery plans.
• Collaboration with internal teams and vendors to coordinate efficient recovery.
  Ensure business continuity with expert disaster recovery execution.

We help businesses develop and implement structured disaster recovery (DR) plans to minimize downtime and data loss in case of a cyber incident or system failure. Our service includes:

• Business Impact Analysis (BIA) to identify mission-critical systems and risks.
• Custom disaster recovery strategies tailored to your recovery time objectives (RTO) and recovery point objectives (RPO).
• Annual tabletop exercises and testing to validate DR effectiveness.
  Ensure your business can recover quickly and efficiently from any disaster.

We help businesses prepare for operational resilience beyond IT recovery by integrating disaster recovery with broader business continuity strategies. Our service includes:

• Comprehensive risk assessments covering IT, supply chain, and workforce resilience.
• Continuity of operations planning (COOP) to ensure minimal disruption.
• Employee training and awareness programs to improve preparedness.
  Keep your business operational through any crisis with a well-defined continuity plan.

If data loss occurs, our team provides expert data recovery services to restore your critical business information. Our service includes:

• Forensic recovery of lost, corrupted, or deleted data.
• Backup-based restoration to minimize downtime.
• Client-led integrity verification to confirm data accuracy post-recovery.
  Recover your data quickly and securely with expert assistance.

We work closely with clients and trusted contractors to design, coordinate, and optimize modern, cloud-connected access control systems. Our team provides guidance on architecture and security best practices, helping ensure systems are scalable, secure, and aligned with your operational needs.

We help clients plan, design, and coordinate the deployment of modern VOIP systems through strategic partnerships with trusted vendors. Our expertise ensures reliable communication solutions with secure configurations and seamless integration into your existing IT environment.

Our team collaborates with clients and third-party experts to design and implement high-performance surveillance systems that meet security and compliance requirements. We offer system architecture consulting, hardware selection guidance, and coordination for seamless deployment and integration.

We assist clients in developing and implementing environmental monitoring solutions to protect critical infrastructure. Our services include system design consulting, contractor coordination, and integration planning for monitoring temperature, humidity, power, and airflow in real time.