My backups are handled, right?

When you partner with an IT provider for backup services, you likely assume your data belongs to you—freely accessible at any time. After all, they’re your backups, right? Unfortunately, the reality is far more complicated.

In our review of the top backup solutions commonly used by MSPs, we uncovered a disturbing trend: most backup systems don’t allow for historical backup transfers. If you switch providers, you may lose access to critical data entirely. Even worse, local backup appliances—those seemingly solid pieces of hardware sitting in your server room—may also become completely useless. Often, these appliances are tied to the departing provider’s account. Even if you own the hardware, it won’t function without the provider’s involvement. Sometimes, the provider owns the appliance outright and takes it with them when the contract ends, leaving you with nothing but a costly reminder of what’s missing: your data.

This is where things get serious. Losing control of your backups isn’t just an inconvenience; it’s a ticking time bomb. Imagine needing a critical file for an audit or trying to recover lost data after a ransomware attack, only to realize you have no way of restoring it. The cost of inaccessibility goes far beyond the data itself.

The Real Risk of Losing Control

In today’s data-driven world, access to historical backups is about more than convenience—it’s about survival. Businesses in industries like healthcare, finance, and legal are bound by strict data retention regulations. Lose access to that data, and you risk compliance violations, steep penalties, and permanent damage to your reputation.

The risk doesn’t stop there. Many IT providers and the businesses they serve unknowingly fall into vendor lock-in, where backups are tied to proprietary systems. The provider controls not just the backup process but also your ability to leave. At that point, you’re no longer a client—you’re a hostage. When disaster strikes, backups are supposed to be your safety net. But without control, you could find yourself scrambling to rebuild from scratch.

How Fenix Cyber Puts You Back in Control

At Fenix Cyber, we’ve seen this story play out too many times—and we’ve built our services to make sure you’ll never be locked out of your own data. We believe your backups should work for you, not hold you hostage.

From day one, we focus on true data ownership and portability. Your backup data is always yours, fully exportable and never tied to a proprietary platform. That means you can take it with you at any time, with no strings attached. We also prioritize vendor-neutral solutions, avoiding systems that trap your data or limit your options.

For added protection, we use immutable storage, ensuring your backups can’t be tampered with—even in the face of malicious actors. You’ll have full visibility and control over retention policies, with a backup strategy built around your compliance requirements and business needs.

We believe in empowering businesses with clarity, security, and long-term confidence—not surprise fees and hidden risks.

Questions Worth Asking

When it’s time to evaluate your backup strategy or switch providers, the right questions can save you from disaster:

• Who really owns the backups?
• Are they tied to a provider’s account?
• Can they be transferred to a new service without restrictions?

If the answers aren’t clear, that’s your signal to dig deeper.

These questions aren’t just about backups—they’re about control. Control over your data. Control over your business continuity. Control over your future.

Take Control of Your Backups—and Your Business

The goal of every backup strategy is to protect what matters most. But if you don’t control your own data, you’re living with a false sense of security. The next time you review your IT services, ask yourself: Do I really own my backups?

At Fenix Cyber, we’re here to make sure the answer is always yes. From compliance and security to ensuring complete data ownership, we give you the power to protect your business on your terms—no compromises, no surprises.

Because in the end, your data belongs to you. Always.